Refund and Returns Policy

RETURN & REFUND POLICY

Last updated January 10, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase
  • You first contact Otavo within the 14 day period of purchase date, contact details are below

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: hello@otavo.ie

By visiting this page on our website: https://otavo.ie/contact-us/

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Otavo

Attn: Returns

Tramore

Waterford, X91 N8X6

Ireland

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Please Note

  •        You will be responsible for all return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  •     Products that are intimate or sanitary goods
  •     Hygiene Products which include all swimwear/underwear products
  •     Opened packets including nappies
  •     Any product missing the serial number or UPC
  •     Gift cards (except as required by law)
  •     Some jewellery orders
  •     Some health and personal care orders
  •     Items with special shipping restrictions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.

Otavo Gift Card

  • E-Gift Cards are valid for 60 months from the time of purchase, adding or spending funds or balance enquiries
  • Please note, e-gift cards cannot be returned or refunded, except in accordance with your statutory rights. If you’re having problems with an e-gift card, contact us via our chat/email and we may be able to fix it for you
  • If you are contracting with us as a consumer online, you have the right to cancel all or part of your order for an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent.
  • Did you know it’s easy to check your gift card balance online?

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

By email: hello@otavo.ie

By visiting this page on our website: https://otavo.ie/contact-us/

 

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